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CCNA Voice Exams


CCNA Interconnecting Cisco Networking Devices 1 (ICND1)

Last Updated: December 12, 2015

100-101 Details


Introducing Cisco Voice and Unified Communications (ICOMM v8.0)

Last Updated: October 16, 2015

640-461 Details
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Certification Overview

The Cisco Certified and Network Associate Voice certification will be verifying your knowledge of associate level and the aptitude requirements for being an administrator to voice network. The certification course will confirm your familiarity which is required for the specific job roles in these days related in the field of voice technology such as being an administrator for voice technologies, voice manager and voice engineer etc. It will also be validating your skills regarding the VoIP technology such as in case of IP telephony and PBX, call control, voice mail solutions and handset etc.

Who can do the certification?

The course can be taken by anyone related to the field of voice operations. The major work in this field is to configure and maintain the quality and solving the problems related to voicing. The course can also be pursued by the technical personnel who have the responsibility to deal with voice policies and maintain the structure. Any person having the work related to these above mentioned things must go for this course.


The Cisco Certified and Network Associate Voice certification course will be helping you get valuable experience to enable you to test the new skills acquired and get them straight to the working environment. Till the time you reach the end of this course, you will be highly equipped to use the voice operations. You will be able to survive easily in the working environment. Candidates will also be having the chance to discuss their knowledge and experience with the trainer as well as set their expertness against the administration for voice technology.

Associated Exam

The first and only step required for this course is the certification exam. The exam number 640 461 ICOMM is the certification exam you will be required for achieving the certification. Cisco also provides recommended training such as introduction to Cisco voice along with administration for unified communications for better preparation of the candidates.


There is a requirement for any valid Cisco CCIE certification before going for this course. CCNA switching and routing or Cisco CCENT will also work in that case. Any experience of more than 6 months in this field will be yielding you high advantages although, it is not necessary. The training program is highly recommended to get to the certification easily and quickly.

Examination overview

Topic list for the exam is mentioned below:

  1. Describing the characteristics for unified communication solutions from Cisco, describing the functions and components of the same, describing call signaling and media flowing and the quality implications for the VoIP network.
  2. Associated devices and provision for end users, describing options for user creation for the Cisco communications manager and express, modifying user accounts for the Cisco communications manager and for express by use of GUI.
  3. Creating the endpoints for the Cisco communications manager and the express by use of GUI, calling function privileges and how privilege calling can impact system and its features along with modifying the directory numbers.
  4. Enabling calling privileges and user features for call coverage and native presence, extension mobility and intercom along with mobility remote configuration destination.
  5. Enabling unified presence from Cisco for end users, verifying the user features, configuring presence and voice messaging and modifying user accounts for unity connection by Cisco along with describing and configuring the unified presence from Cisco.
  6. Maintaining the system of unified communication by Cisco, generating CMR and CDR reports, generating usage and capacity reports, generating reports for monitoring the system activities and monitoring usage of voicemail.
  7. Performing backup for manual system, removing the unassigned numbers from directory, providing the support for end user and describing the use of phone applications.

The certification course will provide you skills related to administering a voice network. You will then be able enough for handling all the operations related to voice networking such as verification of PSTN connectivity, troubleshooting the endpoint issues, resetting device and describing symptoms and causes for call quality factors etc.

The Cisco Certified and Network Associate Voice certification exam will consist of 65 questions and time limit for the same will be 90 minutes. Passing score in the exam is 60% or more.

Validity of the certification

The Cisco Certified and Network Associate Voice certification is valid for three years. After this specific time range, you will need to recertify by following the identical procedure and for you to keep on enjoying benefits of the certification.

Expert Review

Certification is a great way of showing and proving your expertise in the field. You will also be getting impetus and will be distinguished from the crowd. When it is Cisco certified certification, it becomes even more valuable and enhances your technical skills and areas helping you to stay current and up to date.

Jurgen Dellock, Carefour United.

Miass, Russia

Other Cisco Certifications

CCIE Data CenterCCIE Routing and SwitchingCCIE SecurityCCIE Service ProviderCCIE Wireless
CCNACCNA Data CenterCCNA Routing and SwitchingCCNA SecurityCCNA Service Provider Operations
CCNA SPCCNA VideoCCNA WirelessCCNP Data CenterCCNP Routing and Switching
CCNP SecurityCCNP Service ProviderCCNP VoiceCCNP WirelessCisco Specialist
Data CenterField TechnicianICNDICND1ICND2
Proctored Exams for Validating KnowledgeTelePresence Video
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